Customer Service Policy

Our customer service team handles order inquiries, shipping tracking, product questions, return authorization, refund requests and general site questions via email.

We aim to reply to all valid customer messages within 24–48 business hours, Monday through Friday. Messages sent on weekends or U.S. public holidays will be answered on the next business day.

To help us assist you quickly, please provide your order number, full name and a clear description or supporting photos/videos for product, damage or shipping issues.

Our team can share general product specifications, feature descriptions and ordering guidance. We do not provide on-site installation, in-person repair or hands-on equipment servicing remotely. For safety, always follow the official product manual for operation and maintenance.

We expect respectful communication from all customers. We reserve the right to discontinue service and refuse future orders in cases of abusive, threatening or harassing messages.

If you are unsatisfied with the initial response to your issue, you may request escalation for further review.

Customer Service Policy covers online order support only and does not extend to third-party carrier service, local customs rules or independent aftermarket repair providers.