Refund Policy

Eligibility Window

You may request a refund within 30 calendar days from the date you receive your item. To qualify, goods must be unused, unmodified, in original factory condition and original packaging, with all included parts, manuals and accessories intact.

Non-refundable Items

Custom-modified equipment, consumable wear parts, clearance final-sale items and damaged goods caused by improper installation, misuse, accident or unauthorized repair are not eligible for refund.

How to Request a Refund

Contact our customer service team to open a return authorization before sending any product back. Do not return items without prior approval; unauthorized returns may be rejected.

Return Shipping

If your return is approved:
  • For returns caused by our error (wrong item shipped, defective on arrival): We cover return shipping cost.
  • For customer-initiated returns (change of mind, ordered wrong model): Buyer is responsible for return shipping fees. Our original outbound free shipping benefit does not apply to return shipments.

Inspection & Refund Timeline

Once we receive and inspect the returned item, we will notify you of approval or denial. Approved refunds will be processed to your original payment method within 5–10 business days. Bank processing times may vary and are outside our control.

Partial Refunds

Items returned missing components, scratched, worn or damaged beyond factory condition may receive only partial refund at our discretion.

Damaged / Defective Upon Receipt

If your product arrives damaged or defective, you must notify us within 7 days of delivery and provide clear photos/videos of packaging and product damage for review.